COOKIE POLICY

This website uses cookies. By visiting this website, you agree to the use of cookies. Most browsers accept cookies automatically, but if you prefer, you can alter the settings of your browser to erase cookies or prevent automatic acceptance. Generally, you have the option to see what cookies you have and delete them individually, block third-party cookies or cookies from particular sites, accept all cookies, be notified when a cookie is issued, or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings and follow the links you find there for more browser-specific information.

What are cookies?

Cookies are small text files that a website saves on your computer or mobile device when you visit the website. Cookies do a lot of different jobs which make your internet experience smoother and more interactive. For instance, they are used to remember your actions and preferences on sites you visit such as login, language, font size and other display preferences, and to help you navigate between pages more efficiently. Information collected by cookies is not personally identifiable.

Which cookies does Dolores OU use and how?

We use cookies to learn how you interact with our content and to improve the experience you have when visiting our website.

WEBSITE ANALYTICS

Analytics cookies collect information about your use of our website. However, analytics shows us only overall patterns of use on the website rather than information about any individual visit or visitor. Analytics helps us understand what parts of our website are appreciated and what parts are not, for us to improve your experience on the website. It helps us find problems with the website and teaches us what advertising campaigns are relevant for you and our other visitors.

This website uses Google Analytics, a web analytics service offered by Google Inc., that tracks and reports website traffic. Google Analytics mainly uses first-party cookies to report on user interactions on this website. The information generated by cookies regarding your use of the website (including your IP address) is sent to and stored on Google servers in the United States. Google will use this information to track and examine your use of the website, compile reports on website activity for the website operators and supply other services relating to website activity and internet use. Google may also transfer this information to third parties if required by law or if these third parties process the aforesaid information on behalf of Google. Google will not associate your IP address with any other data owned by Google. You may refuse to use cookies by selecting the appropriate setting on your browser, but this may prevent you from using all the functions of this website. By using this website, you agree to your data being processed by Google by the aforesaid means for the aforesaid purposes. For information regarding Google’s privacy policy, please click here.

ONLINE ADVERTISING

Online advertising cookies collect information on your activities and interests indicated across our website, enabling us to display relevant, targeted advertising in third-party channels (search engines, social media and advertising networks). Information about how you can control ads in the respective services is described in the privacy and cookie policies provided by the respective service.

This website uses the following third-party cookies for remarketing:

  • Google AdWords, an online advertising service offered by Google Inc. For more information on the Google privacy and cookie policy, please click here
  • Facebook Ads, an online advertising service offered by Facebook Inc. For more information on the Facebook privacy and cookie policy, please click here
  • Linkedin Ads, an online advertising service offered by Linkedin Inc. For more information on the LinkedIn privacy and cookie policy, please click here

How do I reject and delete cookies?

You can choose to reject or block all or specific types of cookies by clicking on the cookie preferences on our website. You can change your preferences for websites by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our website but you may be unable to use some services and features. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device

 

Personal data processing and internet marketing

 

The online store uses the following personal data provided by the buyer:

  • name;
  • phone number;
  • address;
  • E-mail address;
  • Bank details.

Personal data is used in the following cases:

  • when processing or clarifying the order, making payment and sending the goods to the buyer;
  • for data transmission to the company selected by the client, carrying out the transportation and or processing of the payment

(Itella Estonia OÜ (Smartpost), AS Eesti Post (Omniva) Paysera LT (paysera.com)), in         order to confirm the payment and physical delivery of goods to  the address specified     by the client;

  • in other cases stipulated by the legislation of the Republic of Estonia.

Internet marketing (newsletter and promotional offers)

The online store sends a newsletter to the buyer’s email address or promotional offers only if the buyer has expressed the appropriate desire by entering his/her email address on the site, and also confirmed his/her desire by putting the corresponding mark when filling out the form. The buyer can at any time unsubscribe from receiving promotional offers and newsletters by informing us about this by e-mail from the address to which the newsletter was ordered, or following the instructions, provided in the promotional email.

Dispute Resolution

If the buyer has complaints about the online store, then they should be reported by

e-mail to info@dolores.ee or by calling +372 644 2440.

If the buyer and the online store cannot resolve the dispute by agreement, then

the buyer can contact the Consumer Disputes Commission. You can get acquainted with the procedures and conditions and submit an application here.

The Consumer Disputes Commission is competent to resolve disputes arising out of an

 

TERMS & CONDITIONS

Terms

  1. VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

1.1. The General Terms and Conditions of Sale apply to the legal relations arising between Dolores.ee customers (hereinafter the Customer) and Dolores.ee owner Dolores OÜ (hereinafter Dolores.ee) upon purchase of goods.

1.2. The general terms and conditions of sale cannot be in conflict with the legal norms in force in the Republic of Estonia, and if necessary (in case of disputes or missing information) these norms have been supplemented.

1.3. In addition to these General Terms and Conditions of Sale, the relations between the Customer and Dolores.ee are regulated by Dolores.ee product information, price list, purchase information and established good practices.

1.4. Dolores.ee reserves the right to unilaterally change these terms and conditions and product prices for the purpose of efficiency, competitiveness, further development and addition or reorganization of the product range. Changes and additions to the terms and product prices will take effect from the moment the said information appears on the website www.dolores.ee. If the Customer forwarded his order before the amendments to the terms and conditions came into force, the terms and conditions valid at the time of forwarding the order shall apply to the Customer, unless otherwise provided by law or these terms and conditions.

1.5. Dolores.ee and the Client wish to trade through the Dolores.ee website www.dolores.ee under the conditions set out in this document. By placing an order on the Dolores.ee website and making a prepayment, the Customer confirms that he has read the terms of sale and agrees with them.

  1. DOLORES.EE PRICE LIST

2.1. The prices of the products sold in the Dolores.ee e-store are given in Euros and without delivery costs.

2.2. The delivery price of the goods depends on the delivery method chosen by the Customer when placing the order.

2.3. Dolores.ee reserves the right to adjust prices. If the Customer submitted his order before the price change took effect, then the price that was reflected on the prepayment invoice at the moment of placing the order applies to him.

3. SHOPPING CART AND ORDERING

3.1. The Customer’s Shopping Cart is created the moment he / she clicks on the “Add to Cart” button.

3.2. Adding a product to the Shopping Cart does not oblige the Customer to buy yet.

3.3. The Customer can change the quantity of products in the Shopping Cart and remove them from the Shopping Cart if desired.

3.4. The products in the shopping cart are also available to other Dolores.ee Customers until the order is confirmed.

3.5. To place an order, the Customer clicks on the “Place purchase” button.

3.6. When placing an order, the Customer selects the delivery method and payment method he / she prefers and checks the accuracy of the Beneficiary’s and Payer’s data.

3.7. The accuracy of the information provided in the order depends on the trouble-free delivery of the products purchased by the Customer. After clicking the “Submit order” button, a prepayment invoice will be automatically sent to the Customer’s e-mail address.

3.8. The sales contract is considered concluded if the Customer has paid at least 50% of the amount payable on the basis of the prepayment invoice to the Dolores.ee current account within 2 calendar days. The order will be posted when 100% of the amount payable on the basis of the prepayment invoice has been received in the Dolores.ee current account.

  1. PAYMENT FOR THE ORDERED GOODS

4.1. Prepay invoice by bank transfer.

4.2. Once the Customer has confirmed the order, a prepayment invoice will be sent immediately to the e-mail address entered by the Customer, which is the basis for payment for the goods.

4.3. If the order confirmation has not been received at the Customer’s e-mail address within 1 hour after placing the order, please contact tellimused@dolores.ee.

4.4. The prepaid invoice contains the products ordered by the Customer and the contact information to which the order will be sent. The prepayment invoice also contains Dolores.ee data and a bank account to which the payment can be made.

4.5. If the Customer wishes a longer payment term, 6.40 EURO must be paid from the amount payable on the basis of the prepayment invoice, and when making the payment, indicate the date when the remaining amount is to be paid in the “Additional Information”. The booking fee is not refundable if the Customer cancels the order.

4.6. If the Customer has not paid the prepayment invoice within 2 calendar days from the issuance of the prepayment invoice, Dolores.ee considers this to be the Customer’s wish to cancel the purchase and cancels the order.

  1. DELIVERY AND HANDOVER OF PRODUCTS

5.1. After the entry into force of the Agreement in accordance with clause 3.8 of the Terms. and provided that section 1.5. are fulfilled, the products will be delivered to the address provided by the Customer in the order.

5.2. The customer can choose between the following delivery methods:

5.2.1. Omniva, SmartPOST

5.3. Dolores.ee reserves the right to change the delivery methods.

5.4. The avoidance of delays and misunderstandings in the delivery of goods depends on the accuracy and correctness of the information provided in the order. Dolores OÜ and Omniva, SmartPOST, are not responsible for delays in the delivery of products and misunderstandings if the delay or misunderstanding is due to the inaccuracy or inaccuracy of the information provided by the Customer when placing the order.

5.5. In case of a change of destination, Dolores.ee asks the Customer to notify the new data as soon as possible. If the goods have already been posted, it is no longer possible to change the destination.

5.6. If the shipment has been posted by Dolores.ee, a notification will be sent to the Customer’s e-mail address.

  1. ORDER CANCELLATION AND PRODUCT RETURN

6.1. Dolores.ee has the right to cancel the Customer’s order if the invoice has not been paid for within 2 calendar days or within the payment term requested by the Customer.

6.2. The customer has the right to cancel his order after making a prepayment for the ordered products but before the delivery of the products by notifying Dolores.ee e-postiletellimused@dolores.ee in the relevant application. Please also indicate your invoice / order number in the application. 10 euros of the amount paid in advance will not be returned to the customer. The remaining amount paid in advance for the canceled order will be returned to the Customer’s bank account within 2 working days, but never later than within 30 working days after the submission of the application.

6.3. If the goods do not fit or do not meet the Customer’s expectations, he has the right to return them within 16 working days from the receipt of the goods. The returned goods must be undamaged, unused, labeled, in the original packaging and properly packed. The money for the returned goods will be returned to the Customer’s bank account within 2 working days, but never later than within 30 working days from the receipt of the goods by Dolores.ee. In order to return the goods, the Customer shall send a corresponding notice to the e-mail addressiletellimused@dolores.ee.

6.4. The costs of returning the goods shall be borne by the buyer.

6.5. The costs of returning the product shall be paid by the buyer in the usual amount, but not more than in the amount of 10 euros, unless the delivered item does not correspond to what was ordered.

6.6. If the Customer wishes to exchange the returned product for another product or another size of the same product, the Customer shall pay the postage for the returned product. Dolores.ee pays a one-time postage for posting a new exchanged product. The buyer pays for each subsequent exchange.

6.7. Dolores.ee will bear the costs of return if the goods are damaged, which could not be identified by external inspection and which did not occur when the package was opened, or if the goods are not what was ordered.

6.8. If the returned product has deteriorated and the deterioration is caused by circumstances not caused by Dolores.ee and as a result of improper use of the product, Dolores.ee has the right to offset the decrease in the value of the product with the amount paid by the Customer for the product.

  1. WARRANTY AND RETURN OF NON-CONFORMING PRODUCTS

7.1. Pursuant to the Law of Obligations Act (VÕS, Chapter 11, § 218 (2)), the Customer has the right to file a claim within two years from the receipt of the goods. A defect that occurs during the first six months is presumed to have existed at the time of purchase of the product and the nature of the defect must be determined by the seller.

7.2. If the defect is of a technological nature, the Customer may request the product to be repaired and, in the event of impossibility or inefficiency of repair, the product to be replaced. A refund can be demanded if replacement within a reasonable time has not proved possible due to the lack of a suitable product (VÕS, Chapter 11, Section 222, Subsection 1).

7.3. In the event of an unexpected defect, the Customer must send an e-mail to tellimused@dolores.ee with the following information: Customer’s name and contact information; the date on which the complaint was lodged; defect in the product, please add photos; Claim submitted to Dolores.ee; invoice number, if possible attach a copy of the invoice.

7.4. Dolores.ee is not responsible for:

7.4.1. Product damage due to the customer’s fault or negligence

7.4.3. natural physical wear and tear of the product during normal use.

  1. LIABILITY AND FORCE MAJEURE

8.1. Dolores.ee is liable to the Customer for the damage caused by Dolores.ee by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

8.2. The Client shall be liable to Dolores.ee for the damage caused by the Client by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

8.3 Neither party shall be liable to the other party and its conduct shall not be deemed a breach of these terms due to delay or non-performance of any of its obligations, unless the reason for such delay or non-performance was beyond the control of that party (force majeure).

8.4 Dolores.ee does not compensate for moral damage that may be caused to the customer by changing the delivery times, prices and other conditions within the framework of these conditions.

8.5 Dolores.ee does not reimburse the Client for the costs arising from the fact that the Client assumed obligations to third parties (independent of Dolores.ee) on terms and conditions that are in conflict with these terms and conditions.

8.6 Dolores.ee does not compensate the customer for unused opportunities that have arisen as a result of changes in delivery times, prices and other conditions.

  1. OTHER CONDITIONS

9.1. Dolores.ee uses the personal data provided by the Customer only to fulfill the Customer’s purchase order. The data will be treated confidentially and will not be disclosed to third parties, except if the method of delivery chosen by the Customer so requires and in cases prescribed by law.

9.2. Dolores.ee reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the Dolores.ee newsletter. The customer has the right to request the deletion of their data from the Dolores.ee database.

9.3. In matters not regulated in these terms and conditions, the Client and Dolores.ee shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.

9.4. Disagreements and disputes arising from the fulfillment of these conditions shall be settled by the parties primarily through negotiations. If disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and Dolores.ee have the right to apply to the Consumer Protection Board or a court to protect their rights.

  1. FINAL PROVISIONS

10.1. Estonian law applies to these order conditions and purchase and sale agreements of the Dolores.ee e-store. If any provision of the terms of the order is void, the validity of the remaining terms of the order or the sales contract shall not be affected. An invalid provision is replaced by a legal provision which is legally and economically closest to the invalid provision.

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