{"id":3416,"date":"2026-05-26T16:29:01","date_gmt":"2026-05-26T16:29:01","guid":{"rendered":"https:\/\/dolores.ee\/?page_id=3416"},"modified":"2026-05-26T16:29:19","modified_gmt":"2026-05-26T16:29:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/dolores.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3416\" class=\"elementor elementor-3416 elementor-2960\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb00d51 e-con-full e-flex e-con e-parent\" data-id=\"eb00d51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909898c elementor-widget elementor-widget-html\" data-id=\"909898c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"dl-kkk-page\" lang=\"en\">\n\n  <style>\n    .dl-kkk-page,\n    .dl-kkk-page * {\n      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 margin-bottom: 70px;\n    }\n\n    .dl-kkk-kicker {\n      display: inline-flex;\n      align-items: center;\n      gap: 10px;\n      margin-bottom: 18px;\n      color: var(--dl-orange);\n      font-size: 14px;\n      font-weight: 500;\n      letter-spacing: -0.01em;\n    }\n\n    .dl-kkk-kicker::before {\n      content: \"\";\n      width: 22px;\n      height: 22px;\n      border-radius: 999px;\n      background: rgba(255, 166, 99, 0.18);\n      box-shadow: inset 0 0 0 8px rgba(255, 166, 99, 0.36);\n      flex: 0 0 auto;\n    }\n\n    .dl-kkk-title {\n      margin: 0;\n      max-width: 920px;\n      font-size: clamp(52px, 4.85vw, 82px);\n      line-height: 0.98;\n      letter-spacing: -0.055em;\n      font-weight: 500;\n      color: var(--dl-text);\n    }\n\n    .dl-kkk-title-line {\n      display: block;\n      white-space: nowrap;\n    }\n\n    .dl-kkk-title-accent {\n      display: block;\n      white-space: nowrap;\n      background: linear-gradient(122deg, #d76605 0%, #ffa663 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summary {\n      list-style: none;\n      cursor: pointer;\n      display: grid;\n      grid-template-columns: 1fr 34px;\n      gap: 24px;\n      align-items: center;\n      padding: 24px 0;\n      outline: none;\n    }\n\n    .dl-kkk-item summary::-webkit-details-marker {\n      display: none;\n    }\n\n    .dl-kkk-question {\n      color: rgba(43, 43, 43, 0.92);\n      font-size: 14px;\n      line-height: 1.35;\n      letter-spacing: 0.01em;\n      text-transform: uppercase;\n      font-weight: 700;\n    }\n\n    .dl-kkk-icon {\n      width: 34px;\n      height: 34px;\n      border-radius: 999px;\n      border: 1px solid rgba(255, 166, 99, 0.22);\n      background: rgba(255, 166, 99, 0.08);\n      color: var(--dl-orange);\n      display: inline-flex;\n      align-items: center;\n      justify-content: center;\n      justify-self: end;\n      transition: background 0.2s ease;\n    }\n\n    .dl-kkk-icon svg {\n      width: 15px;\n      height: 15px;\n      transition: transform 0.2s ease;\n    }\n\n    .dl-kkk-item[open] .dl-kkk-icon {\n      background: rgba(255, 166, 99, 0.14);\n    }\n\n    .dl-kkk-item[open] .dl-kkk-icon svg {\n      transform: rotate(45deg);\n    }\n\n    .dl-kkk-answer {\n      max-width: 860px;\n      padding: 0 64px 26px 0;\n      margin-top: -6px;\n      color: var(--dl-muted);\n      font-size: 15px;\n      line-height: 1.75;\n      letter-spacing: -0.02em;\n    }\n\n    .dl-kkk-answer p {\n      margin: 0;\n    }\n\n    .dl-kkk-bottom {\n      margin-top: 42px;\n      border: 1px solid rgba(255, 166, 99, 0.22);\n      border-radius: 30px;\n      padding: 30px 34px;\n      background: rgba(255, 255, 255, 0.76);\n      display: grid;\n      grid-template-columns: 1fr auto;\n      gap: 24px;\n      align-items: center;\n    }\n\n    .dl-kkk-bottom h2 {\n      margin: 0 0 8px;\n      font-size: 28px;\n      line-height: 1.15;\n      letter-spacing: -0.045em;\n      font-weight: 500;\n      color: var(--dl-text);\n    }\n\n    .dl-kkk-bottom p {\n      margin: 0;\n      color: var(--dl-muted);\n      font-size: 15px;\n      line-height: 1.65;\n      letter-spacing: -0.025em;\n    }\n\n    .dl-kkk-btn {\n      min-height: 46px;\n      padding: 12px 26px;\n      border-radius: 999px;\n      display: inline-flex;\n      align-items: center;\n      justify-content: center;\n      background-image: linear-gradient(122deg, #ffa663 0%, #ffc294 91%);\n      color: #111;\n      text-decoration: none;\n      font-size: 12px;\n      font-weight: 700;\n      letter-spacing: 0.04em;\n      text-transform: uppercase;\n      white-space: nowrap;\n    }\n\n    @media (max-width: 1180px) {\n      .dl-kkk-hero {\n        grid-template-columns: 1fr;\n        gap: 28px;\n        margin-bottom: 58px;\n      }\n\n      .dl-kkk-title {\n        max-width: 920px;\n      }\n    }\n\n    @media (max-width: 1024px) {\n      .dl-kkk-page {\n        padding: 52px 18px 76px;\n      }\n\n      .dl-kkk-main {\n        grid-template-columns: 1fr;\n        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{\n        font-size: 13px;\n      }\n\n      .dl-kkk-icon {\n        width: 30px;\n        height: 30px;\n      }\n\n      .dl-kkk-answer {\n        padding: 0 0 22px;\n      }\n\n      .dl-kkk-bottom h2 {\n        font-size: 24px;\n      }\n\n      .dl-kkk-btn {\n        width: 100%;\n      }\n    }\n  <\/style>\n\n\n  <div class=\"dl-kkk-container\">\n    <div class=\"dl-kkk-hero\">\n      <div>\n        <div class=\"dl-kkk-kicker\">Help & support<\/div>\n        <h1 class=\"dl-kkk-title\">\n          <span class=\"dl-kkk-title-line\">Frequently asked<\/span>\n          <span class=\"dl-kkk-title-accent\">questions<\/span>\n        <\/h1>\n        <p class=\"dl-kkk-lead\">Here are the most important answers about ordering, delivery, registration and buying professional cosmetics.<\/p>\n      <\/div>\n\n      <div class=\"dl-kkk-help\">\n        <div class=\"dl-kkk-help-mark\">\u2217<\/div>\n        <h2>Still have questions?<\/h2>\n        <p>If you did not find the answer you need, feel free to contact us by email and we will help you.<\/p>\n        <a href=\"mailto:dolores@dolores.ee\">dolores@dolores.ee \u2192<\/a>\n      <\/div>\n    <\/div>\n\n    <div class=\"dl-kkk-main\">\n      <aside class=\"dl-kkk-side\">\n        <h2>Question \u2013 answer <span>~<\/span><\/h2>\n        <p>Open a question to see more details. The answers are useful for both private customers and professionals.<\/p>\n      <\/aside>\n\n      <div>\n        <div class=\"dl-kkk-list\">\n          <details class=\"dl-kkk-item\" open>\n            <summary>\n              <span class=\"dl-kkk-question\">Why can\u2019t I see all prices on the website?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>Some products are intended for professional use and require specialist knowledge. For this reason, certain prices may only be visible to registered or professional users.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">How much does delivery cost and how quickly will my order arrive?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>We deliver orders across Estonia via parcel machines and courier. Free delivery applies to orders from \u20ac49. Orders usually arrive within 1\u20133 working days after confirmation.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">Do I need to register to place an order?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>No, you can place an order without creating an account. An account is convenient because you can view your order history, checkout faster next time and manage your details.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">Can I buy products directly from your office?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>DOLORES sells cosmetic products exclusively through the online store. Orders are delivered to parcel machines or by courier. If you would like to visit our office, please contact us in advance by email or phone to arrange a time.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">What does \u201cfor cosmetologists\u201d mean?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>This label means that the product is mainly intended for professional use in a salon or by a specialist. Such products may require precise knowledge of application method, amount or procedure.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">What are the benefits of registering as a professional cosmetologist?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>A professional account gives access to products for cosmetologists, special offers and more detailed product information. Registration helps us provide more relevant service and support.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">Can a private customer buy professional products?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>Yes, some products are available to private customers as well. For products intended for professional use, we recommend reading the description carefully or asking our consultant for advice before purchase.<\/p><\/div>\n          <\/details>\n\n          <details class=\"dl-kkk-item\">\n            <summary>\n              <span class=\"dl-kkk-question\">What are the benefits of subscribing to the newsletter?<\/span>\n              <span class=\"dl-kkk-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 5v14M5 12h14\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\"\/><\/svg><\/span>\n            <\/summary>\n            <div class=\"dl-kkk-answer\"><p>Newsletter subscribers receive updates about new products, campaigns and useful offers. We send emails moderately, and you can unsubscribe at any time.<\/p><\/div>\n          <\/details>\n        <\/div>\n\n        <div class=\"dl-kkk-bottom\">\n          <div>\n            <h2>Need personal assistance?<\/h2>\n            <p>Write to us if you need help choosing a product, placing an order or creating a professional account.<\/p>\n          <\/div>\n          <a class=\"dl-kkk-btn\" href=\"mailto:dolores@dolores.ee\">Write to us \u2192<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help &#038; support Frequently asked questions Here are the most important answers about ordering, delivery, registration and buying professional cosmetics. \u2217 Still have questions? If you did not find the answer you need, feel free to contact us by email and we will help you. dolores@dolores.ee \u2192 Question \u2013 answer ~ Open a question to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-3416","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/pages\/3416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/comments?post=3416"}],"version-history":[{"count":4,"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/pages\/3416\/revisions"}],"predecessor-version":[{"id":3420,"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/pages\/3416\/revisions\/3420"}],"wp:attachment":[{"href":"https:\/\/dolores.ee\/en\/wp-json\/wp\/v2\/media?parent=3416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}