{"id":989460,"date":"2025-03-07T06:42:33","date_gmt":"2025-03-07T04:42:33","guid":{"rendered":"https:\/\/dolores.ee\/?page_id=989460"},"modified":"2025-03-07T06:44:05","modified_gmt":"2025-03-07T04:44:05","slug":"terms-of-sale","status":"publish","type":"page","link":"https:\/\/dolores.ee\/en\/terms-of-sale\/","title":{"rendered":"Terms of Sale"},"content":{"rendered":"\t\t
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TERMS & CONDITIONS<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Terms<\/p>

  1. VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE<\/u><\/li><\/ol>

    1.1.<\/strong>\u00a0The General Terms and Conditions of Sale apply to the legal relations arising between Dolores.ee customers (hereinafter the Customer) and Dolores.ee owner Dolores O\u00dc (hereinafter Dolores.ee) upon purchase of goods.<\/p>

    1.2.<\/strong>\u00a0The general terms and conditions of sale cannot be in conflict with the legal norms in force in the Republic of Estonia, and if necessary (in case of disputes or missing information) these norms have been supplemented.<\/p>

    1.3<\/strong>. In addition to these General Terms and Conditions of Sale, the relations between the Customer and Dolores.ee are regulated by Dolores.ee product information, price list, purchase information and established good practices.<\/p>

    1.4.<\/strong>\u00a0Dolores.ee reserves the right to unilaterally change these terms and conditions and product prices for the purpose of efficiency, competitiveness, further development and addition or reorganization of the product range. Changes and additions to the terms and product prices will take effect from the moment the said information appears on the website www.dolores.ee. If the Customer forwarded his order before the amendments to the terms and conditions came into force, the terms and conditions valid at the time of forwarding the order shall apply to the Customer, unless otherwise provided by law or these terms and conditions.<\/p>

    1.5.<\/strong>\u00a0Dolores.ee and the Client wish to trade through the Dolores.ee website www.dolores.ee under the conditions set out in this document. By placing an order on the Dolores.ee website and making a prepayment, the Customer confirms that he has read the terms of sale and agrees with them.<\/p>

    1. DOLORES.EE PRICE LIST<\/u>

      \u00a0<\/p><\/li><\/ol>

      2.1<\/strong>. The prices of the products sold in the Dolores.ee e-store are given in Euros and without delivery costs.<\/p>

      2.2.<\/strong>\u00a0The delivery price of the goods depends on the delivery method chosen by the Customer when placing the order.<\/p>

      2.3.<\/strong>\u00a0Dolores.ee reserves the right to adjust prices. If the Customer submitted his order before the price change took effect, then the price that was reflected on the prepayment invoice at the moment of placing the order applies to him.<\/p>

      3. SHOPPING CART AND ORDERING<\/u><\/p>

      3.1.<\/strong>\u00a0The Customer\u2019s Shopping Cart is created the moment he \/ she clicks on the \u201cAdd to Cart\u201d button.<\/p>

      3.2.<\/strong>\u00a0Adding a product to the Shopping Cart does not oblige the Customer to buy yet.<\/p>

      3.3.<\/strong>\u00a0The Customer can change the quantity of products in the Shopping Cart and remove them from the Shopping Cart if desired.<\/p>

      3.4.<\/strong>\u00a0The products in the shopping cart are also available to other Dolores.ee Customers until the order is confirmed.<\/p>

      3.5.<\/strong>\u00a0To place an order, the Customer clicks on the \u201cPlace purchase\u201d button.<\/p>

      3.6.<\/strong>\u00a0When placing an order, the Customer selects the delivery method and payment method he \/ she prefers and checks the accuracy of the Beneficiary\u2019s and Payer\u2019s data.<\/p>

      3.7.<\/strong>\u00a0The accuracy of the information provided in the order depends on the trouble-free delivery of the products purchased by the Customer. After clicking the \u201cSubmit order\u201d button, a prepayment invoice will be automatically sent to the Customer\u2019s e-mail address.<\/p>

      3.8.<\/strong>\u00a0The sales contract is considered concluded if the Customer has paid at least 50% of the amount payable on the basis of the prepayment invoice to the Dolores.ee current account within 2 calendar days. The order will be posted when 100% of the amount payable on the basis of the prepayment invoice has been received in the Dolores.ee current account.<\/p>

      1. PAYMENT FOR THE ORDERED GOODS<\/u>

        \u00a0<\/p><\/li><\/ol>

        4.1.<\/strong>\u00a0Prepay invoice by bank transfer.<\/p>

        4.2.<\/strong>\u00a0Once the Customer has confirmed the order, a prepayment invoice will be sent immediately to the e-mail address entered by the Customer, which is the basis for payment for the goods.<\/p>

        4.3.<\/strong>\u00a0If the order confirmation has not been received at the Customer\u2019s e-mail address within 1 hour after placing the order, please contact tellimused@dolores.ee.<\/p>

        4.4.<\/strong>\u00a0The prepaid invoice contains the products ordered by the Customer and the contact information to which the order will be sent. The prepayment invoice also contains Dolores.ee data and a bank account to which the payment can be made.<\/p>

        4.5.<\/strong>\u00a0If the Customer wishes a longer payment term, 6.40 EURO must be paid from the amount payable on the basis of the prepayment invoice, and when making the payment, indicate the date when the remaining amount is to be paid in the \u201cAdditional Information\u201d. The booking fee is not refundable if the Customer cancels the order.<\/p>

        4.6.<\/strong>\u00a0If the Customer has not paid the prepayment invoice within 2 calendar days from the issuance of the prepayment invoice, Dolores.ee considers this to be the Customer\u2019s wish to cancel the purchase and cancels the order.<\/p>

        4.7\u00a0<\/strong>Online Bank payments and VISA\/Mastercard payments are handled by AS Maksekeskus.<\/p>

        1. DELIVERY AND HANDOVER OF PRODUCTS<\/u>

          \u00a0<\/p><\/li><\/ol>

          5.1.<\/strong>\u00a0After the entry into force of the Agreement in accordance with clause 3.8 of the Terms. and provided that section 1.5. are fulfilled, the products will be delivered to the address provided by the Customer in the order.<\/p>

          5.2.<\/strong>\u00a0The customer can choose between the following delivery methods:<\/p>

          5.2.1.<\/strong>\u00a0Omniva, SmartPOST<\/p>

          5.3.<\/strong>\u00a0Dolores.ee reserves the right to change the delivery methods.<\/p>

          5.4.<\/strong>\u00a0The avoidance of delays and misunderstandings in the delivery of goods depends on the accuracy and correctness of the information provided in the order. Dolores O\u00dc and Omniva, SmartPOST, are not responsible for delays in the delivery of products and misunderstandings if the delay or misunderstanding is due to the inaccuracy or inaccuracy of the information provided by the Customer when placing the order.<\/p>

          5.5.<\/strong>\u00a0In case of a change of destination, Dolores.ee asks the Customer to notify the new data as soon as possible. If the goods have already been posted, it is no longer possible to change the destination.<\/p>

          5.6.<\/strong>\u00a0If the shipment has been posted by Dolores.ee, a notification will be sent to the Customer\u2019s e-mail address.<\/p>

          1. ORDER CANCELLATION AND PRODUCT RETURN<\/u>

            \u00a0<\/p><\/li><\/ol>

            6.1.<\/strong>\u00a0Dolores.ee has the right to cancel the Customer\u2019s order if the invoice has not been paid for within 2 calendar days or within the payment term requested by the Customer.<\/p>

            6.2.<\/strong>\u00a0The customer has the right to cancel his order after making a prepayment for the ordered products but before the delivery of the products by notifying Dolores.ee e-postiletellimused@dolores.ee in the relevant application. Please also indicate your invoice \/ order number in the application. 10 euros of the amount paid in advance will not be returned to the customer. The remaining amount paid in advance for the canceled order will be returned to the Customer\u2019s bank account within 2 working days, but never later than within 30 working days after the submission of the application.<\/p>

            6.3.<\/strong>\u00a0If the goods do not fit or do not meet the Customer\u2019s expectations, he has the right to return them within 16 working days from the receipt of the goods. The returned goods must be undamaged, unused, labeled, in the original packaging and properly packed. The money for the returned goods will be returned to the Customer\u2019s bank account within 2 working days, but never later than within 30 working days from the receipt of the goods by Dolores.ee. In order to return the goods, the Customer shall send a corresponding notice to the e-mail addressiletellimused@dolores.ee.<\/p>

            6.4.<\/strong>\u00a0The costs of returning the goods shall be borne by the buyer.<\/p>

            6.5.<\/strong>\u00a0The costs of returning the product shall be paid by the buyer in the usual amount, but not more than in the amount of 10 euros, unless the delivered item does not correspond to what was ordered.<\/p>

            6.6.<\/strong>\u00a0If the Customer wishes to exchange the returned product for another product or another size of the same product, the Customer shall pay the postage for the returned product. Dolores.ee pays a one-time postage for posting a new exchanged product. The buyer pays for each subsequent exchange.<\/p>

            6.7.<\/strong>\u00a0Dolores.ee will bear the costs of return if the goods are damaged, which could not be identified by external inspection and which did not occur when the package was opened, or if the goods are not what was ordered.<\/p>

            6.8.<\/strong>\u00a0If the returned product has deteriorated and the deterioration is caused by circumstances not caused by Dolores.ee and as a result of improper use of the product, Dolores.ee has the right to offset the decrease in the value of the product with the amount paid by the Customer for the product.<\/p>

            1. WARRANTY AND RETURN OF NON-CONFORMING PRODUCTS<\/u>

              \u00a0<\/p><\/li><\/ol>

              7.1.<\/strong>\u00a0Pursuant to the Law of Obligations Act (V\u00d5S, Chapter 11, \u00a7 218 (2)), the Customer has the right to file a claim within two years from the receipt of the goods. A defect that occurs during the first six months is presumed to have existed at the time of purchase of the product and the nature of the defect must be determined by the seller.<\/p>

              7.2.<\/strong>\u00a0If the defect is of a technological nature, the Customer may request the product to be repaired and, in the event of impossibility or inefficiency of repair, the product to be replaced. A refund can be demanded if replacement within a reasonable time has not proved possible due to the lack of a suitable product (V\u00d5S, Chapter 11, Section 222, Subsection 1).<\/p>

              7.3.<\/strong>\u00a0In the event of an unexpected defect, the Customer must send an e-mail to tellimused@dolores.ee with the following information: Customer\u2019s name and contact information; the date on which the complaint was lodged; defect in the product, please add photos; Claim submitted to Dolores.ee; invoice number, if possible attach a copy of the invoice.<\/p>

              7.4.<\/strong>\u00a0Dolores.ee is not responsible for:<\/p>

              7.4.1.<\/strong>\u00a0Product damage due to the customer\u2019s fault or negligence<\/p>

              7.4.3.<\/strong>\u00a0natural physical wear and tear of the product during normal use.<\/p>

              1. LIABILITY AND FORCE MAJEURE<\/u><\/li><\/ol>

                8.1.<\/strong>\u00a0Dolores.ee is liable to the Customer for the damage caused by Dolores.ee by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.<\/p>

                8.2.<\/strong>\u00a0The Client shall be liable to Dolores.ee for the damage caused by the Client by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.<\/p>

                8.3<\/strong>\u00a0Neither party shall be liable to the other party and its conduct shall not be deemed a breach of these terms due to delay or non-performance of any of its obligations, unless the reason for such delay or non-performance was beyond the control of that party (force majeure).<\/p>

                8.4<\/strong>\u00a0Dolores.ee does not compensate for moral damage that may be caused to the customer by changing the delivery times, prices and other conditions within the framework of these conditions.<\/p>

                8.5<\/strong>\u00a0Dolores.ee does not reimburse the Client for the costs arising from the fact that the Client assumed obligations to third parties (independent of Dolores.ee) on terms and conditions that are in conflict with these terms and conditions.<\/p>

                8.6<\/strong>\u00a0Dolores.ee does not compensate the customer for unused opportunities that have arisen as a result of changes in delivery times, prices and other conditions.<\/p>

                1. OTHER CONDITIONS<\/u>

                  \u00a0<\/p><\/li><\/ol>

                  9.1.<\/strong>\u00a0Dolores.ee uses the personal data provided by the Customer only to fulfill the Customer\u2019s purchase order. The data will be treated confidentially and will not be disclosed to third parties, except if the method of delivery chosen by the Customer so requires and in cases prescribed by law.<\/p>

                  9.2.<\/strong>\u00a0Dolores.ee reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the Dolores.ee newsletter. The customer has the right to request the deletion of their data from the Dolores.ee database.<\/p>

                  9.3.<\/strong>\u00a0In matters not regulated in these terms and conditions, the Client and Dolores.ee shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.<\/p>

                  9.4.<\/strong>\u00a0Disagreements and disputes arising from the fulfillment of these conditions shall be settled by the parties primarily through negotiations. If disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and Dolores.ee have the right to apply to the Consumer Protection Board or a court to protect their rights.<\/p>

                  1. FINAL PROVISIONS<\/u>

                    \u00a0<\/p><\/li><\/ol>

                    10.1.<\/strong>\u00a0Estonian law applies to these order conditions and purchase and sale agreements of the Dolores.ee e-store. If any provision of the terms of the order is void, the validity of the remaining terms of the order or the sales contract shall not be affected. An invalid provision is replaced by a legal provision which is legally and economically closest to the invalid provision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                    TERMS & CONDITIONS Terms VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE 1.1.\u00a0The General Terms and Conditions of Sale apply to the legal relations arising between Dolores.ee customers (hereinafter the Customer) and Dolores.ee owner Dolores O\u00dc (hereinafter Dolores.ee) upon purchase of goods. 1.2.\u00a0The general terms and conditions of sale cannot be in conflict with…<\/p>\n","protected":false},"author":3305,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-989460","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms of Sale ~ Dolores<\/title>\n<meta name=\"description\" content=\"Populaarsed kosmeetikabr\u00e4ndid GIGI, Anna Lotan, Hikari, Hlavin Eestis. Kiire tarne, soodsad hinnad, ainult originaaltooted. 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