Delivery Information

Delivery Information — delivery to Smartpost parcel terminals

Place your order online and receive professional cosmetics in a convenient way. Here you can find information about Dolores OÜ delivery methods, delivery times and how to collect your parcel from a Smartpost parcel terminal.

Delivery in Estonia: 2–5 business days Smartpost parcel terminals Delivery of selected products to Latvia GIGI products are not delivered to Latvia

Delivery throughout Estonia

Dolores OÜ delivers orders throughout Estonia to Smartpost parcel terminals. The usual delivery time within Estonia is 2–5 business days from confirmation of the order and receipt of payment.

When placing an order, the customer can select a suitable Smartpost parcel terminal. The delivery price and available delivery options are displayed at checkout before the order is confirmed.

Check your contact details

Please make sure that your telephone number, email address and selected parcel terminal are correct when placing your order. Incorrect information may result in delivery delays.

Delivery time

The usual delivery time within Estonia is 2–5 business days. Delivery times may be longer during promotional campaigns, periods of high order volume, public holidays, due to the delivery partner's operating arrangements or other circumstances beyond the control of Dolores OÜ.

If there is a delay in fulfilling an order, we will contact the customer using the email address or telephone number provided in the order.

How do I collect a Smartpost parcel?

When the order arrives at the selected Smartpost parcel terminal, the customer will receive an SMS or email notification containing a collection code.

Go to the selected parcel terminal The parcel arrival notification will specify the parcel terminal to which the order was delivered.

Enter the collection code Follow the instructions displayed on the parcel terminal screen and enter the code provided in the notification.

Collect your parcel from the locker After entering the code, the correct locker will open. Take out your parcel and close the locker door.

Important

Please collect your parcel within the period specified in the Smartpost notification. If the customer does not collect the parcel in time and it is returned to Dolores OÜ, an additional delivery charge may apply for resending the order.

Delivery to Latvia

Dolores OÜ also offers delivery to Latvia where the relevant delivery method is available during checkout.

GIGI brand products are not delivered to Latvia and cannot be ordered to a Latvian delivery address. Products from other brands can be ordered for delivery to Latvia if they are available in the online store and a suitable delivery method is displayed at checkout.

If your order contains GIGI products

If an order with a Latvian delivery address contains GIGI products, we will contact the customer to amend the order, remove the GIGI products, or partially or fully cancel the order and refund the relevant amount paid.

Damaged parcel or incorrect product

If the parcel is visibly damaged when collected, please document the damage with the delivery partner immediately where possible and take photographs of the parcel.

If an incorrect, damaged or defective product has been sent, please contact us as soon as possible at dolores@dolores.ee. Please include the order number, describe the problem and, where possible, attach photographs of the product and packaging.

Questions?

If you have any questions regarding your order, data processing or delivery terms, please contact us.