Terms of Sale — Dolores OÜ online store
These Terms of Sale apply to purchases made through the Dolores OÜ online store at https://dolores.ee/ and govern the relationship between the seller and the customer.
Seller information
The owner and seller of the online store is Dolores OÜ, registry code 10377778, VAT number EE100050280.
Address: Valge tn 13, 11415 Tallinn, Estonia. Email: dolores@dolores.ee. Telephone: +372 644 2440.
General terms
By making a purchase from the online store, the customer confirms that they have read and agree to these Terms of Sale.
Dolores OÜ reserves the right to amend these Terms of Sale. The terms applicable to an order are those that were in force at the time the order was placed.
The products sold through the online store are professional cosmetics and beauty products. The customer undertakes to use the products in accordance with the manufacturer's instructions, product labelling and intended purpose.
Products and prices
All prices displayed in the online store are in euros and include VAT unless otherwise indicated.
Product images are illustrative. The actual packaging, shade or appearance of a product may differ slightly from what is displayed in the online store due to changes made by the manufacturer, screen settings or differences between production batches.
Dolores OÜ makes reasonable efforts to ensure that product information, prices and stock availability displayed in the online store are accurate. If an ordered product cannot be supplied, Dolores OÜ will contact the customer and, where possible, offer a replacement product, later delivery, or cancellation of the order with a refund of the amount paid.
Placing an order and payment
To place an order, the customer must add the desired products to the shopping cart, provide the required contact and delivery information, select a delivery and payment method, and confirm the order.
The customer is responsible for the accuracy of the information provided when placing an order. Incorrect or incomplete information may result in delays in fulfilling the order.
An order is considered confirmed after it has been placed and payment has been received or confirmed by the payment service provider. Dolores OÜ does not process or store the customer's complete bank card details.
Delivery
Dolores OÜ delivers orders throughout Estonia to Smartpost parcel terminals. The usual delivery time within Estonia is 2–5 business days from confirmation of the order and receipt of payment.
Dolores OÜ also offers delivery to Latvia where the relevant delivery method is available during checkout. Products of the GIGI brand are not delivered to Latvia and cannot be ordered to a Latvian delivery address.
Available delivery methods, delivery prices and available parcel terminals are displayed during checkout.
Right of withdrawal and returns
A consumer has the right to withdraw from a contract concluded through the online store within 14 days of receiving the goods.
To exercise the right of withdrawal, the customer must send a withdrawal notice to dolores@dolores.ee. The notice should include the order number, the customer's name, the product or products being returned, and a clear statement that the customer wishes to withdraw from the purchase.
Returned goods must be unused, undamaged and, where possible, in their original packaging. The customer bears the direct costs of returning the goods unless the reason for the return is an incorrect or defective product.
Dolores OÜ will refund the amount paid for the returned goods no later than 14 days after receiving the withdrawal notice. Dolores OÜ has the right to withhold the refund until the returned goods have been received or the customer has provided evidence that the goods have been sent back.
The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal or packaging has been opened after delivery. Such products may include, for example, creams, serums, lip products, make-up products, skincare products and other cosmetics whose safe resale cannot be guaranteed after opening.
Defective or incorrect products
If the customer receives an incorrect product or discovers a defect in a product, Dolores OÜ should be notified as soon as possible by email at dolores@dolores.ee.
Where possible, the notification should include the order number, a description of the problem, and photographs of the product, packaging and, where necessary, the accompanying delivery document.
Consumers have statutory rights in relation to defective goods. The seller is liable for any lack of conformity of goods sold to a consumer to the extent and in accordance with the procedure provided by law.
Dispute resolution
If the customer has a complaint or question, they should contact Dolores OÜ by email at dolores@dolores.ee or by telephone at +372 644 2440.
The parties will attempt to resolve disagreements through negotiations. If the customer is a consumer and the parties are unable to reach an agreement, the customer has the right to refer the matter to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority.
These Terms of Sale are governed by the laws of the Republic of Estonia.
Questions?
If you have any questions regarding your order, data processing or delivery terms, please contact us.
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