Personal data processing and internet marketing ~

The online store uses the following personal data provided by the buyer:

  • name;

  • phone number;

  • address;

  • e-mail address;

  • bank details;

  • credit card data.

Personal data is used in the following cases:

  • when processing or clarifying the order, making payment and sending the goods to the buyer;

  • for sending transactional e-mails related to the order (for example, order confirmation, shipping information and other important information regarding the service);

  • for data transmission to the company selected by the client, carrying out the transportation and/or processing of the payment (Itella Estonia OÜ (Smartpost), AS Eesti Post (Omniva), Paysera LT (paysera.com), AS Maksekeskus), in order to confirm the payment and physical delivery of goods to the address specified by the client;

  • in other cases stipulated by the legislation of the Republic of Estonia.

Internet marketing (newsletter and promotional offers)

With the buyer’s prior consent, the online store may also use the buyer’s e-mail address for sending newsletters and promotional offers.

The online store sends a newsletter or promotional offers to the buyer’s e-mail address only if the buyer has explicitly expressed this wish by entering his/her e-mail address on the website and confirming it by putting the corresponding mark (checkbox) when filling out the form.

The buyer can at any time unsubscribe from receiving promotional offers and newsletters by:

Dispute Resolution

If the buyer has complaints about the online store, then they should be reported by e-mail to info@dolores.ee or by calling +372 644 2440.

If the buyer and the online store cannot resolve the dispute by agreement, then the buyer can contact the Consumer Disputes Commission. You can get acquainted with the procedures and conditions and submit an application here.

The Consumer Disputes Commission is competent to resolve disputes arising out of an agreement between the buyer and the online store.