Personal data processing and internet marketing ~
The online store uses the following personal data provided by the buyer:
- name;
- phone number;
- address;
- E-mail address;
- Bank details.
- Credit card data
Personal data is used in the following cases:
- when processing or clarifying the order, making payment and sending the goods to the buyer;
- for data transmission to the company selected by the client, carrying out the transportation and or processing of the payment
(Itella Estonia OÜ (Smartpost), AS Eesti Post (Omniva), Paysera LT (paysera.com), AS Maksekeskus), in order to confirm the payment and physical delivery of goods to the address specified by the client;
- in other cases stipulated by the legislation of the Republic of Estonia.
Internet marketing (newsletter and promotional offers)
The online store sends a newsletter to the buyer’s email address or promotional offers only if the buyer has expressed the appropriate desire by entering his/her email address on the site, and also confirmed his/her desire by putting the corresponding mark when filling out the form. The buyer can at any time unsubscribe from receiving promotional offers and newsletters by informing us about this by e-mail from the address to which the newsletter was ordered, or following the instructions, provided in the promotional email.
Dispute Resolution
If the buyer has complaints about the online store, then they should be reported by
e-mail to info@dolores.ee or by calling +372 644 2440.
If the buyer and the online store cannot resolve the dispute by agreement, then
the buyer can contact the Consumer Disputes Commission. You can get acquainted with the procedures and conditions and submit an application here.
The Consumer Disputes Commission is competent to resolve disputes arising out of an
